Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.

Yes, we offer worldwide shipping. Shipping rates and estimated delivery times are displayed at checkout before you complete your order.

Pre-order items will ship on the estimated date listed on the product page. All pre-order items follow the same cancellation and return policies as regular orders.

Yes, we offer free shipping on domestic (USA) orders over $300.

We accept returns within within 5 days of delivery and shipped within 3 days of receiving your return label. Please read our full returns policy here

You can initiate a returns request from your orders or you can find our returns portal here

Refunds will be processed to the original payment method within 5–7 business days once the item is inspected.

Exchanges are available and follow the same fee structure as returns — a $5 handling fee plus the cost of the return label.
To exchange for a different size or style, please submit a request here.

Orders can be cancelled within 72 hours of purchase.
To request a cancellation, please email our customer service team at info@lopalinenewyork.com
After 72 hours, cancellations are not possible

Yes. The same 72-hour cancellation window applies to pre-orders.

To request a cancellation, please email our customer service team at info@lopalinenewyork.com
After 72 hours, cancellations are not possible

Please contact us as soon as possible after placing your order.
We’ll do our best to update your address if your order hasn’t yet shipped.

L’Opaline is not responsible for any customs duties, taxes, or import fees that may apply. These charges are determined by your country’s customs authorities and are payable by the recipient.

For order inquiries, cancellations, or assistance, please email us at:
📧 [insert your customer service email address]

Our team is available Monday to Friday, and we aim to respond to all inquiries within 48 hours.